What it costs, how long it takes, and what happens if something is wrong.
We deliver across all seven emirates. Orders are usually with you in 1 to 2 working days in Dubai and Sharjah, and 2 to 4 days elsewhere.
Delivery is free once your basket reaches the amount shown for your emirate. Below that, the charge is:
Cash on delivery adds AED 5. You will see the exact total at checkout before you place the order.
You can pay cash to the driver when your order arrives, or by bank transfer — we send the details and dispatch once the payment lands. Card payment is coming soon.
If something is wrong, tell us within 7 days of delivery and we will replace it or refund you.
We can accept a return when the item is:
For hygiene reasons we cannot take back opened skincare, makeup, or anything used on the lips, eyes or skin, unless it arrived faulty. The same applies to opened devices and supplements.
Message us on WhatsApp with your order number and a photo. We will tell you what happens next. If the fault is ours, we collect it and pay the delivery both ways.
Once the item is back with us, refunds are sent within 7 to 14 days by the same method you paid with. Cash orders are refunded by bank transfer.
You can cancel any time before the order goes out. After that, treat it as a return.
Our driver calls before arriving. If we cannot reach you after two attempts the order comes back to us, and a second delivery is charged again.
